Terms & Conditions
I am a firm believer in doing what is right. Right by the wood and right by us humans.
If for any reason you are not satisfied with any item purchased from good wood by topher, notify me within 60 days of receipt and we will promptly discuss the issues and possible resolutions.
All prices are listed in U.S. dollars, and reflect our most recent pricing schedule. Any published errors in pricing or specification are subject to correction.
Custom orders require a 50% deposit paid before a project is started. Deposits are non-refundable and non-negotiable.
Custom orders for a replication of a previous project is totally acceptable. The final product is only guaranteed to be similar in style, design, and wood species with variations in color, grain, and finish of the wood.
Upon final written approval (via email, text, or other means) of the project’s plan/scope, an electronic invoice will be delivered. Once the deposit is paid, materials will be purchased and the project will begin based on current production time-frames.
Inquiries for specifications, technical information, and order tracing should be addressed to our Topher at firstname.lastname@example.org. We reserve the right to cancel any order at our discretion.
Orders of existing products are usually shipped within 2 business days via US Mail, depending on location and weight. Custom orders are usually shipped within in 2 business days of completion. We do not ship combustible materials by air. If we are out of stock on an item, we will either back order or cancel that item according to any special instructions entered with your order.
We accept Mastercard, Visa, American Express & Discover. We also accept cash for in-person transactions.
Shipping and handling charges within the 48 contiguous states are calculated according to the dollar amount of your order and on most orders display during the checkout process. Our standard shipping method is USPS Priority Flat Rate, which is available for U.S. addresses only (excluding Alaska and Hawaii), or U.S. Priority Mail. We also offer several Air shipping options. These charges will not display during the checkout process. You will be contacted with the exact amount charged for shipping. Flammable items cannot be shipped by air.
For large heavy items shipped by truck, we will quote the lowest freight rate available depending on your destination and the weight of the tool. The shipping charge will not show on your web order form, but will be added to your credit card total. We will contact you for approval prior to shipping your order. Some destinations may require pickup from a freight terminal.
Shipping and handling costs on US shipments outside the 48 contiguous states may not show on the web order form but will be added to your credit card total. We will send an electronic payment request prior to shipping your order.
Items shipped to destinations outside the U.S. and Canada are shipped by Air, and an extra shipping charge will apply. Minimum order for overseas shipment is $100.00, and must be paid for by charge card. Applicable taxes & duty will be charged when due. Special services may entail additional charges. We will send an electronic payment request prior to shipping your order.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
good wood by topher may collect and use Users personal information for the following purposes:
~ To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
~ To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
~ To improve our Site
We may use feedback you provide to improve our products and services.
~ To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
~ To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
~ To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.